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faqs

intermediaries

This part of the site is for mortgage intermediaries only.

Question:
If I am not authorised by the FSA for mortgages can I use Countrywide Mortgage Centres?
Answer: If you are not regulated by a Network, or the FSA, you could earn excellent commission by becoming a Countrywide Mortgage Centres authorised introducer. Our experienced and qualified Mortgage Consultants will deal with the client directly, giving them advice and making a recommendation as to the most suitable mortgage.
For more details, please call us on 0845 6018053.

Question:
Who issues the KFI?
Answer: The KFI is issued by the person giving the advice to the client. We recommend that the KFI given to the applicant is taken from the lender’s website. Our panel lenders can be found by clicking here

Question:
If Countrywide Mortgage Centres provides an AIP, who gives the advice?
Answer: The advice is given by the broker. Our New Business team do not advise the client or broker, they simply inform you of the options available, from our panel of lenders, based on the information provided.

Question:
When do I get paid my Procuration Fee?
Answer: Procuration fees in many cases are paid following the confirmation of exchange of contracts. For more details, please contact Countrywide Mortgage Centres.

Question:
Does Countrywide Mortgage Centres have any exclusive products?
Answer: Yes, Countrywide Mortgage Centres is part of AMPD (Alliance of Mortgage Packagers and Distributors). As a group, AMPD has more bargaining power with lenders and therefore collectively can gain access to many exclusive products.

Question:
What is a Mortgage Packager?
Answer: A mortgage packager undertakes the pre-offer administration on a mortgage application on behalf of the lender. We are able to give you information and confirm the applicants likely suitability for the lenders criteria. As a result of our extensive knowledge and experience we have an extremely high completion ratio.Unfortunately, no staff member can give either you or your client any advice or recommendation in respect of any regulated mortgage application and any information offered by our staff should not be regarded as such. As a result if we provide you with information on a specific product it remains your responsibility to ensure the product is suitable for your client before proceeding.

Question:
Can I track the progress of my cases online?
Answer: Yes, we have case tracking facilities linked from our website. Once logged in you can access this facility. You will need to register for this service. To register click here…

Question:
How quickly can you turnaround my case?
Answer: Our team work proactively with you to ensure that we turn around your cases in the quickest possible time. You will receive regular phone calls and updates from the team and of course you can check the status of your cases with our online tracking system.

Question:
Will my client have to pay for a new valuation if the lender has to change?
Answer: This will depend on the case circumstances. Please contact Countrywide Mortgage Centres for details of the fee.

Question:
What if I do not want you to contact my client?
Answer: When you send us the application tell us your contact wishes for your clients.

Treating customers Fairly
Countrywide Mortgage Centres, Sovereign House, Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GT.
Your home may be repossessed if you do not keep up repayments on your mortgage.